Getting Started
Understand the seller workspace, inquiries, invoices, and trade lifecycle.
Seller workspace
Help Centre
Trade support knowledge base
Guidance for export-ready selling on Tredah
Find practical support for inquiries, invoices, escrow, documentation, fulfillment, storefront setup, disputes, and post-trade reviews.
Popular help topics
Why inquiries start in Message Centre
When an order appears after invoice creation
How escrow funding changes payment status
Documents required before shipment release
Recently viewed
Commercial Invoice guide
Escrow release rules
Storefront trust signals
Order status lifecycle
Trade support
Mock support widget
Get help with escrow, documents, shipment milestones, storefront setup, or buyer disputes.
Knowledge base categories
Structured around the export trade actions sellers perform most often.
Escrow & Payments
Track buyer funding, escrow holds, delivery confirmation, and released payouts.
Orders & Fulfillment
Move from invoice-created order to processing, shipment, delivery, and completion.
Trade Documentation
Prepare export documents for buyer confidence and payment release.
Storefront Setup
Activate premium storefront branding, trust signals, and catalogue sections.
Product Listings
Publish free marketplace listings with export-ready product information.
Logistics & Shipping
Coordinate incoterms, shipment status, carrier milestones, and delivery proof.
Account & Security
Manage verification, access, company profile, and secure trade communication.
Disputes & Reviews
Understand review responses, flagged reviews, and dispute context.
Trade documentation guides
Expand each guide to understand the document role in an escrow-backed export order.
Bill of Lading
What it is
A transport document issued by the carrier showing goods have been received for shipment.
Why it matters
It helps buyers verify shipment movement and supports delivery confirmation for escrow release.
Who provides it
Logistics carrier, freight forwarder, or shipping line.
When it is uploaded
Uploaded after pickup or carrier handover, before final delivery confirmation.
Demo preview
Bill of Lading
Placeholder document card
Certificate of Origin
What it is
A document confirming the country where the exported goods were produced or processed.
Why it matters
It supports customs clearance, buyer compliance, and destination-country import checks.
Who provides it
Authorized chamber of commerce, export authority, or approved issuing body.
When it is uploaded
Uploaded after invoice creation and before shipment documents are reviewed.
Demo preview
Certificate of Origin
Placeholder document card
Inspection Certificate
What it is
A quality or quantity confirmation produced after goods are checked against buyer terms.
Why it matters
It builds buyer trust and reduces disputes around grade, packaging, or quantity mismatch.
Who provides it
Inspection partner, quality-control agent, or approved trade inspection body.
When it is uploaded
Uploaded before dispatch or while the order is in processing, depending on trade terms.
Demo preview
Inspection Certificate
Placeholder document card
Commercial Invoice
What it is
The seller-issued invoice containing buyer, product, quantity, price, incoterms, and payment terms.
Why it matters
It creates the basis for the order and tells the buyer what must be funded into escrow.
Who provides it
Seller.
When it is uploaded
Created before the order appears. Orders only enter Orders after invoice creation.
Demo preview
Commercial Invoice
Placeholder document card
Storefront setup guide
Premium vs free visibility
Storefront is a premium feature. Product Listing is free marketplace visibility for seller products.
1
Activate storefront
Storefront is a premium feature for branded seller pages and trust signals.
2
Customize branding
Set business name, logo initials, hero copy, sections, and contact details.
3
Upload products
Use eligible seller products to build a public catalogue.
4
Add certifications
Show export readiness through certificates, origin details, and compliance notes.
5
Manage trust signals
Reviews, verification, escrow readiness, and document quality support buyer confidence.
Escrow workflow guide
Shipment Status and Payment Status move together through invoice, escrow, fulfillment, delivery, and release milestones.
1
Buyer contacts seller
Inquiry starts in Message Centre, not Orders.
2
Negotiation
Seller and buyer agree quantity, price, documents, and incoterms.
3
Seller creates invoice
Invoice creation is what creates an order record.
4
Buyer funds escrow
Payment Status changes from Pending to Escrow Hold.
5
Seller fulfills order
Shipment Status moves into Processing as seller prepares goods.
6
Documents uploaded
Required export documents are uploaded against the order.
7
Delivery confirmed
Delivery confirmation is required before escrow release.
8
Funds released
Funds become released revenue after the completed trade.
FAQ
When does an order appear?
An order appears only after the seller creates an invoice from agreed buyer terms.
Why is my inquiry not in Orders?
Inquiries begin in Message Centre. They stay there during negotiation until an invoice is created.
When are escrow funds released?
Escrow release occurs only after delivery confirmation and completion of the required trade steps.
What documents are required?
The demo flow uses Commercial Invoice, Certificate of Origin, Inspection Certificate, and Bill of Lading.
What is the difference between Product Listing and Storefront?
Product Listing is free marketplace visibility. Storefront is a premium branded page with richer trust and catalogue controls.
What happens if buyer does not fund escrow?
The order remains payment pending. Shipment should not proceed until escrow is funded.