Getting Started
Search products, review supplier details, save picks, and begin trade conversations.
Buyer workspace
Help Centre
Buyer support knowledge base
Guidance for sourcing and escrow-backed buying on Tredah
Find help for product discovery, supplier messaging, invoice review, escrow funding, delivery tracking, trade documents, saved picks, and account settings.
Popular help topics
How to contact a verified supplier
Why inquiries begin in Message Centre
How to review and fund a seller invoice
When delivery confirmation releases escrow
Recently viewed
Invoice review guide
Escrow funding rules
Delivery confirmation
Saved product picks
Buyer support
Mock support widget
Get help with product sourcing, supplier conversations, invoices, escrow funding, delivery confirmation, or account settings.
Knowledge base categories
Structured around the buying actions importers perform most often.
Messaging Suppliers
Use Message Centre to ask questions, request quotations, discuss logistics, and agree terms.
Invoices & Escrow
Review seller invoices, approve trade terms, fund escrow, and understand payment status changes.
Orders & Delivery
Track order status from invoice review through processing, transit, delivery, and completion.
Shipping & Delivery
Manage destination details, delivery timelines, incoterms, and confirmation steps.
Trade Documents
Understand commercial invoices, certificates, inspection documents, and shipping proof.
My Picks
Save products and suppliers so you can compare options before starting a trade.
Account & Security
Manage profile details, business information, verification, password, and preferred currency.
Disputes & Reviews
Know when to contact support, report an issue, or leave supplier feedback.
Trade documentation guides
Use these guides to understand what sellers upload and what buyers should review.
Commercial Invoice
What it is
A seller-issued invoice listing product, quantity, unit price, incoterms, buyer details, and payment terms.
Why it matters
It lets you confirm the agreed trade terms before funding escrow.
Buyer action
Review every line item and only fund escrow after the terms match your agreement.
When it appears
Sent by the seller after negotiation and before the order moves into escrow funding.
Demo preview
Commercial Invoice
Buyer review card
Certificate of Origin
What it is
A document showing where the goods were produced or processed.
Why it matters
It helps with customs clearance and destination-country import checks.
Buyer action
Confirm the origin is correct for your import requirements.
When it appears
Usually reviewed after invoice creation and before shipment completion.
Demo preview
Certificate of Origin
Buyer review card
Inspection Certificate
What it is
A quality or quantity check against the agreed product terms.
Why it matters
It reduces disputes about grade, packaging, quantity, or product condition.
Buyer action
Compare the inspection summary with your requested specifications.
When it appears
Often prepared while the seller is processing the order.
Demo preview
Inspection Certificate
Buyer review card
Bill of Lading
What it is
A carrier document showing goods were received for shipment.
Why it matters
It helps verify shipment movement and supports delivery confirmation.
Buyer action
Use it to confirm shipment details before final delivery acceptance.
When it appears
Uploaded after pickup or carrier handoff.
Demo preview
Bill of Lading
Buyer review card
Buying workflow guide
Inquiry before order
Message Centre is where negotiation starts. Orders are created only after a seller sends an invoice.
1
Browse and compare
Use product pages, supplier details, pricing, MOQ, and saved picks to shortlist options.
2
Start the inquiry
Contact the seller from a product page. The conversation opens in Message Centre.
3
Request a quotation
Ask for final quantity, unit price, documents, incoterms, and delivery timeline.
4
Review invoice
The seller creates an invoice after agreement. Orders appear after invoice creation.
5
Fund escrow
Escrow protects the trade while the seller prepares and ships the order.
Escrow workflow guide
Buyer actions move the trade from inquiry to invoice review, escrow funding, delivery confirmation, and completion.
1
Find product
Search marketplace products and compare supplier options.
2
Contact supplier
Inquiry starts in Message Centre before any order exists.
3
Agree trade terms
Confirm quantity, price, documents, incoterms, and delivery timeline.
4
Review invoice
Check the seller invoice before taking payment action.
5
Fund escrow
Payment Status moves from Pending to Escrow Hold.
6
Track fulfillment
Seller prepares goods, uploads documents, and moves shipment forward.
7
Confirm delivery
Confirm delivery only after goods and documents match expectations.
8
Escrow released
Funds release after delivery confirmation and completed trade steps.
FAQ
Why do I not see an order immediately?
Orders appear after the seller creates an invoice from agreed terms. Before that, the trade stays in Message Centre.
When should I fund escrow?
Fund escrow only after reviewing the seller invoice and confirming product, quantity, price, incoterms, documents, and destination details.
Can I change delivery information?
Use Buyer Profile and Shipping & Delivery to keep destination details current before invoice review and shipment planning.
What happens after I fund escrow?
The order moves into Processing, seller payment changes to Escrow Hold, and the seller begins fulfillment.
When is escrow released?
Escrow release happens after delivery is confirmed and the required trade steps are complete.
Where do I manage saved products?
Use My Picks to revisit saved products and suppliers before contacting or re-contacting sellers.